Resolved -
On the evening of 22 September, a disruption at our SIM card provider caused widespread device connectivity issues across Norway. The incident lasted 7 hours and 45 minutes, during which many of our deployed devices were unable to establish or maintain a stable connection. Service was fully restored by 05:44 CEST.
Impact • Customer devices relying on 4G lost connectivity to our platform during the incident window, resulting in failed door openings. • In some cases, devices were intermittently available when roaming to alternative networks.
We sincerely apologize for the disruption and we are taking measures from preventing this from happening again.
Sep 22, 22:00 CEST