We are experiencing problems with our solutions

Incident Report for Unloc

Resolved

The issue with Google Cloud infrastructure components has been resolved for all affected products

Posted Nov 12, 2021 - 13:54 CET

Monitoring

Our platform provider, Google, has reported the issue has been fixed. We'll continue to monitor the issue.

Posted Nov 12, 2021 - 13:01 CET

Identified

Google is working on the issue, see the status for the incident here: https://status.cloud.google.com/incidents/A1HUEnN25xk8XiSmjmsj

Posted Nov 12, 2021 - 11:08 CET

Update

Our platform provider, Google is experiencing some issues region wise at the moment. This may affect the Unloc API and Unloc app's functionality. We are continuing to monitor the issue and will update when we know more.

Posted Nov 12, 2021 - 10:46 CET

Investigating

We are currently investigating the issue.

Posted Nov 12, 2021 - 10:09 CET

This incident affected: Mobile Apps (Unloc for iOS), Web (Control Center), and Unloc Backend Services (APIs).